Gen. Reed Expresses Confidence in GHC in Posture Hearing, Despite Performance Issues

All moving companies and contractors must make an independent business decision about whether to participate in military moves under the GHC. We want to hear from movers who have serviced GHC shipments — good, bad, or neutral. If you’d like to share your experience and help us gain better insights, or if you’d like help reaching out to your U.S. Congressman or Senator, please email [email protected]. 

Last week, Gen. Randall Reed testified before the U.S. Senate Armed Services Committee during TRANSCOM’s annual posture hearing, reaffirming confidence in the GHC transition. He claimed the contract aims to fix past performance issues that frustrated military families, overlooking the significant improvements in the DP3 program. In fact, the DP3 program currently has about an 89% customer satisfaction rate and has been instrumental in rescuing moves from the GHC contract.

When asked by Sen. Rick Scott of Florida about the Army’s decision to pull moves with less than 21 days of lead time, Gen. Reed acknowledged “some performance issues” but said, “What we’re doing instead is we, in conjunction with the services, are monitoring the rate of the transfer to the contract because this is not about the vendor, it’s not about the program, it’s about those who move.  And so, as we support those who move, we will match them up for success as we help the transformation mature.”

Gen. Reed also noted that “we are about two years into what is actually a 10-year contract, if you will, base contract of six years with four one-year options. So, we’re fairly new at this.” 

Full transcript of General Reed’s hearing HERE.

Georgia Investigative Reporters Dig Into GHC  

Investigative reporters with WRDW in Georgia continue to dig into the GHC rollout and how it’s impacting military families and the professional movers who service their relocations. Last week, a lengthy and compelling piece featured multiple moving professionals who shared the issues they’re experiencing, and why they fear that military families will be left to pick up the pieces. 

This news station also recently covered the decisions by the Army and Air Force to pull back from some GHC moves and book in the legacy system, and they also gave multiple military families a platform to share their struggles with major issues under the GHC. 

 

Special Treatment?  

In a shocking admission of failure, the GHC program has requested that the DOD only assign it moving jobs with at least 21 days’ notice. Why? Because GHC says it needs time to find movers to handle the jobs. This request seemingly acknowledges the problems military families have been experiencing under the GHC rollout — delays, no-shows, faulty technology, and poor communication. It also confirms that GHC requires three full weeks just to coordinate movers.

This is nothing short of a contract failure, since the GHC contract allows for no shipment refusals or blackout periods. How is the prime contractor being held to account? Note that DP3 movers don’t get 21 days’ notice to organize move logistics. In fact, they get almost no notice for all the rescue shipments they are picking up due to the GHC’s failure. Experienced movers know that when military readiness is on the line, movers do whatever it takes to ensure service members and their families are supported. A three-week cushion? That’s not how mission-critical logistics should work – and it’s not what the GHC contract calls for. 

Who is Better Off Under GHC?

Which begs a serious question: Who is better off now than before the GHC?  Service members? No. Movers? No. So, who is benefiting? Only the prime contractor and TRANSCOM, which got what they stated they were after — one throat to choke. The only question is, given the failures, why aren’t they choking it?

 

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