America's Best Deserve America's Best
Movers for America is a coalition of companies, moving professionals, and independent owner-operators dedicated to supporting our active-duty military families as they relocate across the country and around the world. We support a viable, competitive industry and an outstanding moving experience for all families.
A Tender-based Environment – A FAR-based contract that applies the Service Contract Act is in direct conflict with the way the moving and storage industry fundamentally operates. A tender-based program allows for critical flexibility needed by industry.
Opportunity and Flexibility for Technological Innovation – Future program models should incorporate the flexibility needed to adopt and integrate emerging technologies such as customer-facing apps and real-time shipment tracking to enhance the moving experience and operational efficiency. Many companies already possess these platforms and could integrate them immediately if allowed by the government.
Shipment Distribution Rooted in Awarding Shipments to Highest Performers – Shipments should be awarded to licensed, legally compliant moving companies based on consistently high customer satisfaction ratings, reinforcing a system that rewards demonstrated performance. Metrics for shipment distribution should be transparent and shared with industry and customers.
Program Based on Data-Driven Metrics – Strengthen its data collection and analytics capabilities to inform shipment distribution and accurate industry shipment pricing, ensuring that decisions are grounded in real-time measurable performance outcomes and operational metrics.
Program Transparency – The DOD should continue to implement measures to ensure complete transparency on customer satisfaction, TSP ratings, on-time performance, and more for all entities that participate in the movement of household goods.
Each year, approximately 300,000 military families relocate across the country and around the world as they defend our nation. Behind every move are dedicated professionals working to ensure that treasured belongings arrive safely at their new home. These families deserve a system that is seamless, efficient, and built to deliver the highest quality service.
The Department of War recently terminated the Global Household Goods Contract (GHC) — a $17.9 billion experiment to outsource all military moves to a single provider. By the time the contract was scrapped, more than $100 million had been spent, according to the Government Accountability Office. In response, DoW moved quickly to set up a PCS Task Force to engage stakeholders and chart a new, more sustainable path forward.
This is a pivotal opportunity to design a program that is competitive, transparent, and performance-driven. Our nation’s heroes should never have to sacrifice confidence in the system that serves their families.
Vigilance, vision, and collaboration with industry are essential to deliver program enhancements that drive quality, foster competition, restore trust, and build a stronger, more sustainable future for movers and military families alike.
Because America’s best deserve America’s best.
| WHAT TRANSCOM IS SAYING | WHAT MILITARY FAMILIES ARE SAYING (independent scientific survey of nearly 950 military families) |
WHAT TRANSCOM'S OWN PUBLIC DASHBOARD IS SAYING |
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