Your Voice, Their Action: Take Our NEW Peak Season Survey

The GHC contractor was terminated, and the DOD wants to build a better system. If you’d like to share your experience and help us gain better insights, or if you’d like help reaching out to your U.S. Congressman or Senator, please email [email protected]. 

Moving Professionals: your experiences are crucial! The GHC has been cancelled, and now is the opportunity to help chart the path forward. Movers For America is conducting a time-critical industry survey on your realities this peak PCS season. Share your voice, highlight your concerns, and help us shape the future. Fill out the survey HERE

Industry quotes

“Unless and until USTRANSCOM begins to view industry as part of the solution and not 99% of the problem, nothing will change.”

“We need to know what USTRANSCOM’s goals are for the program. Absent that knowledge or insight, industry will continue to submit unsolicited solutions to unknown problems.”

Groundhog Day? 

It’s been said that the definition of insanity is doing the same thing over and over and expecting different results. That’s why it’s concerning to see TRANSCOM cutting out industry participation on its Permanent Change of Station Joint Task Force (PCS JTF) and limiting industry input to limited, curated group sessions. The collapse of the Global Household Goods Contract (GHC) shows exactly what happens when government officials sideline the very professionals who make military moves happen. 

Defense Secretary Hegseth made the right call in pulling the plug on GHC and calling for a fresh start. But if TRANSCOM continues to exclude industry from the table, there’s a high risk of ending up right back where we started. 

So who is on the new PCS JTF? Beyond TRANSCOM, it’s not clear. We’ve heard that the reported 20 members will expand to 50, but there’s no public info on who they are, when they’re meeting, or how decisions will be made. And the task force’s recent policy on how to engage with stakeholders seems to indicate that industry may not be invited to the table. 

The lack of transparency feels a little too familiar. 

TRANSCOM’s recent statement that it has all the industry expertise it needs within TRANSCOM itself underscores the problem – and recent actions highlight the knowledge gap. For instance, TRANSCOM’s attempt to prohibit “double brokering” (a practice that’s functionally impossible in the military moving system) documents TRANSCOM’s disconnect from on-the-ground logistics and shows why industry expertise is needed. 

TRANSCOM has indicated that industry may have some opportunities to share some insights – but only in structured town hall or group settings. That seems like a “check the box” exercise that won’t yield the kind of deeper input necessary to devise real-world solutions.

Last month’s GHC implosion was a costly lesson in what happens when decisions are made in a vacuum. Let’s hope TRANSCOM does not repeat the same mistakes. Groundhog Day might be funny on screen, but in real life, it puts military families and the companies DOD relies on to serve them at risk. 

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