If the GHC is on track to hit implementation targets, why is TRANSCOM keeping information about which companies have signed up so close to the vest – even keeping it secret from service branches? Besides the handful of movers that have been featured in GHC PR, no one knows who will serve military families under GHC. The number of businesses that have signed on hasn’t even been publicly disclosed, with articles including quotes about how the number isn’t a “good indicator of the total moving capacity.” Maybe it’s a good indicator that there isn’t enough moving capacity to get the job done. It seems that “signed up” does not mean committed to do the work.
Our service branches depend on TRANSCOM to efficiently and effectively relocate their service members and the families who stand by them. Shouldn’t at least our military branches know who is being entrusted to move their belongings and where those personal items will be stored??
Instead, they’re being kept in the dark. It’s time for someone should turn on the light – the kind that a Congressional audit of the GHC would shed.
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Welcome, General Reed! Have a Second?
General Randall Reed was formally confirmed by the Senate to take the helm at TRANSCOM, and we hope his appointment represents a new opportunity for greater transparency and collaboration with the industry to better serve our military families.
Now is the perfect time for TRANSCOM’s new leader to take a look under the hood of GHC implementation and assess the situation with fresh eyes. A GAO audit would provide that impartial, independent review of this massive overhaul, which was conceived on a past leader’s watch but whose consequences will play out on his.
After all, this is what he’s walking into:
Since April, the existing military moves program has moved 110,000 shipments. In the same period, the GHC has completed only 141 moves at 31 installations, which represents 4.5 moves per installation. That’s only 0.001% of the total market including international moves.
The initial GHC rollout schedule estimated 400 shipments for September but they fell short by nearly half. TRANSCOM is supposed to complete 1,000 moves in October on top of the 400 they were supposed to do in September.
Sounds like more delays are coming, which raises serious questions: Why isn’t TRANSCOM awarding more traffic? Who isn’t ready? Is it the GHC or TRANSCOM? Or both?
November’s initial goal was for 10% of the domestic moves to occur under the GHC. That’s just 13 business days away.
We’d love to meet with General Reed to take a deeper dive into this issue and discuss his plans for righting this ship. We believe an independent evaluation by the Government Accountability Office is a critical part of correcting course to protect the interests of our military families. At the same time, it will protect Gen. Reed from being tarred with the consequences of a program that he merely inherited.
