Movers for America today issued the following statement in response to recent assertions by the Defense Department’s Global Household Goods Contract (GHC) prime contractor:
“The recent announcement celebrating the Global Household Goods Contract (GHC) nearing just 1% of annual domestic military moves — almost one year past the date of its intended full domestic implementation — paints an unfortunate and misleading picture. We believe military families, American businesses, U.S. elected officials, and American taxpayers deserve transparency and full facts so they can make informed decisions.
“Besides delayed implementation, the GHC rollout has been rife with service issues: Of the 1,400 moves performed under the GHC, more than 1,000 military families have already reported issues, including no-shows, missed move dates, and errors by the program’s automated system. Service members should not have to rely on personal GPS devices to track their belongings because of system failures.
“In contrast, under the legacy system, U.S. Transportation Command (TRANSCOM) reported an 89% customer satisfaction rate, 97% on-time pickup rate, and 92% on-time delivery rate — exceeding some of the GHC’s own benchmarks.
“The legacy moving program must meet strict performance and pricing standards set by TRANSCOM, which has the authority to reject any rate it deems unreasonable, taking into account quality and value assessments when awarding jobs. Given that, any assertion that the legacy program has been overcharging the government simply doesn’t add up.
“Ensuring high-quality, fairly priced moving services for military families has always been a priority for the household goods industry, and should remain its focus. Dismissing legitimate concerns by claiming that established moving professionals want the program to fail is irresponsible and ignores the real hardships servicemembers have publicly shared in the media and online.”
